Lattner Gaming has made a significant difference to my business. 5 years ago Dean Bagnola walked into Papa Passero’s with a brochure in hand about the new gaming business now in Illinois. I was so apprehensive to bring gaming into a family restaurant. Dean and I sat down and talked for a couple hours. Not only did he answer my 1000 questions very patiently, but was there for all the daunting task of paperwork.
Five years later I have learned about the new customer cliental, their needs and realized that I now have a business within my business. I completely trust the opinion of the Lattner Gaming team, and the experience and knowledge they have of this business. I also came to realize how important service is for the machines. 5 gaming machines and a payout/ATM machine. If those are not up and running no one is making money. Lattner prides themselves not only in the overall operation, but SERVICE is #1.
Lattner also keeps me up to date with new machines or new games that are up and coming. They are also on top of all the laws the state may revise or add to gaming. If ever I have had a question or concern, they have always been thorough about informing me in detail the facts. Being in the restaurant business now for 41 years it’s so nice to have a company that has my back at all times.
Lastly, the gaming business has given me that extra money to give raises, bonuses, buy new equipment, carpeting, I can go on and on. It truly has given me breathing room.
Thank you Dean for walking into Papa Passero’s and taking the time to explain this business. Lattner is truly the company who is trustworthy, experienced and gives you incredible service.